Terms of Service

Effective: September 9, 2026  ·  Last updated: September 9, 2026

1. About these terms

These Terms of Service ("Terms") are an agreement between Signarama Temecula ("Signmetry", "we", "us") and the business that uses the Signmetry software ("Customer", "your shop"), together with anyone who accesses it through that business's account ("you").

They cover two things:

• This website — signmetry.com, a public directory whose only function is to route a user to their store's own site.
• The Signmetry application — the software each customer runs at its own address, for example yourstore.signmetry.com.

By using either, you agree to these Terms. If you are agreeing on behalf of a business, you confirm you are authorized to bind that business. If you do not agree, do not use Signmetry.

Where a signed agreement, order form, or written quote exists between us and a customer, that document governs if it conflicts with these Terms.

2. Who may use Signmetry

Signmetry is business software, licensed for commercial use by sign, print, and promotional products businesses. It is not intended for consumers or for personal use, and it is not directed to anyone under 16.

Subject to these Terms, we grant your shop a non-exclusive, non-transferable, revocable right to access and use Signmetry for its own internal business operations for as long as its account is active and any agreed fees are paid.

3. Accounts, access, and security

Each customer's Signmetry instance is a separate deployment with its own database and its own credentials. Your shop is responsible for:

• Creating and managing its user accounts, roles, and permissions
• Keeping login credentials confidential — including any shared team password it chooses to use — and for all activity that occurs under its accounts
• Removing access promptly when someone leaves
• Telling us without delay if it suspects unauthorized access

Administrator accounts can view and change essentially everything in that shop's instance, including financial figures. Grant admin rights deliberately.

4. Acceptable use

You agree not to:

• Use Signmetry unlawfully, or to store or transmit unlawful, infringing, or malicious content
• Attempt to access another customer's deployment, data, or credentials
• Probe, scan, or test the security of the service, or circumvent authentication, rate limits, or permissions, except with our prior written permission
• Interfere with or place undue load on the service, or use it to send unsolicited bulk messages
• Reverse engineer, decompile, copy, resell, sublicense, or provide the software to a third party as a service, except as permitted by law
• Upload sensitive categories of personal information the service is not designed for, such as government identifiers, health records, or biometric data

5. Your data

Your shop owns its data. Jobs, customer records, estimates, photos, files, and everything else it puts into Signmetry remain its property. We claim no ownership of it.

Your shop grants us only the limited right to host, process, transmit, back up, and display that data as needed to provide, secure, and support the service, and as directed by your shop. We do not sell it, and we do not use one customer's business data to build products or features for anyone else.

Your shop is responsible for the accuracy and legality of the data it puts in, including having the right to enter the personal information of its own customers and staff, and for meeting its own obligations to those people. Our handling of personal information is described in the Privacy Policy, which forms part of these Terms.

We may use aggregated, de-identified operational data — figures that do not identify a customer, its clients, or its staff — to monitor performance and improve the service.

6. Third-party services

Signmetry can connect to outside systems — including a point-of-sale, banking, payroll, email, photo, and AI providers. Those connections are optional and are enabled by the customer.

• Your shop supplies and is responsible for its own accounts and credentials with those providers, and for complying with their terms.
• Those providers are independent of us. We do not control them and are not responsible for their availability, accuracy, pricing, or acts.
• If a provider changes or withdraws its service, the related Signmetry feature may change or stop working. We will make reasonable efforts to adapt, but we cannot guarantee continuity of any integration.

7. AI-assisted features

Some features use AI to draft text, classify messages, and read documents. These are assistive: output can be wrong, incomplete, or misleading, and it must be reviewed by a person before you rely on it or send it to a customer.

AI output is not professional advice of any kind, and it is not a substitute for your own judgment on pricing, contracts, compliance, or finances. Your shop remains responsible for anything it acts on or sends.

8. Messaging and notifications

Signmetry can send operational messages a customer configures — reminders, job status updates, notifications, and customer follow-ups.

Consistent with our Privacy Policy, promotional and marketing content is sent through email or newsletters only, and never by SMS. Text messages, where used, are limited to transactional and operational purposes such as a job status update, an appointment or installation reminder, or a notice that an order is ready.

Where messages go to a customer's own clients, that customer is responsible for having the necessary consent, for honoring opt-out requests including STOP replies, and for complying with applicable messaging, telemarketing, and anti-spam laws.

9. Fees

Fees, billing frequency, and payment terms are those agreed in writing with your shop. Unless that agreement says otherwise, fees are payable in advance, are exclusive of taxes, and are non-refundable except where required by law.

We may change fees on reasonable prior notice, effective at the start of the next billing period. If an account is materially overdue, we may suspend access after giving notice and a reasonable opportunity to pay.

10. Availability, backups, and support

We aim to keep Signmetry available and to restore service promptly when something breaks, but we do not commit to a specific uptime level unless we have agreed one in writing. Maintenance, updates, hosting incidents, and third-party outages can interrupt the service.

We take automated offsite backups and retain a rolling window of recent snapshots, as described in the Privacy Policy. Backups are a disaster-recovery measure for us, not a substitute for your shop's own records: they are not guaranteed to capture every change, and point-in-time restoration of individual records is not something we promise.

Support is provided through the contact channels we make available, on a commercially reasonable-efforts basis during normal business hours.

11. Intellectual property

We own the Signmetry software, its interfaces, documentation, and branding, and all intellectual property in them. Nothing in these Terms transfers any of that to you beyond the limited right to use the service described in Section 2.

If you send us feedback or suggestions, we may use them to improve the service without obligation or compensation to you.

12. Confidentiality

Each side may learn non-public information about the other. Both agree to protect the other's confidential information with at least reasonable care, to use it only for purposes of this agreement, and not to disclose it except to people who need it and are bound by similar obligations, or where disclosure is legally required.

13. Term, suspension, and termination

These Terms apply for as long as your shop uses Signmetry. Either side may terminate on reasonable written notice, or as set out in a signed agreement.

We may suspend or limit access without prior notice where necessary to protect the service, other customers, or someone's safety — for example an active security incident or a serious breach of Section 4. We will restore access once the cause is resolved.

On termination: access ends, and on request we will return or delete your shop's data, subject to legal retention requirements and to backup snapshots rolling off on their normal schedule. Ask for an export before terminating — don't rely on requesting one afterward.

Sections that by their nature should survive termination do so, including Sections 5, 11, 12, 14, 15, 16, and 18.

14. Disclaimers

Except as expressly stated in these Terms or a signed agreement, Signmetry is provided "as is" and "as available", without warranties of any kind, whether express, implied, or statutory — including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or secure against every threat, that defects will be corrected, or that any figure, report, estimate, or AI output it produces will be accurate or suitable for a given purpose. Signmetry is a workflow tool, not an accounting, legal, tax, or financial system of record.

15. Limitation of liability

To the fullest extent permitted by law, neither side is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business, or lost or corrupted data, even if advised such damages were possible.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to Signmetry, whatever the theory of liability, will not exceed the greater of the total fees paid by your shop for the service in the twelve months before the event giving rise to the claim, or one hundred US dollars (US$100).

These limits do not apply to liability that cannot be excluded or limited by law. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

16. Indemnification

Your shop agrees to defend, indemnify, and hold us harmless from third-party claims, damages, and reasonable costs arising out of its data, its use of the service in breach of these Terms or of applicable law, or messages it sends to its own clients through the service.

17. Changes to the service and to these Terms

We develop Signmetry continuously and may add, change, or remove features. We will avoid materially degrading core functionality that a customer relies on, and will give reasonable notice of significant changes where we can.

We may update these Terms as the product or the law changes. When we do, we will revise the "last updated" date above and, for material changes, notify customers directly. Continued use after a change takes effect means acceptance of the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. The parties submit to the exclusive jurisdiction of the state and federal courts located in Riverside County, California, and waive any objection to venue there.

Before filing anything, each side agrees to raise the issue in writing and negotiate in good faith for thirty days. Nothing here prevents either side from seeking injunctive relief to protect its intellectual property or confidential information.

19. General

These Terms, with the Privacy Policy and any signed agreement, are the entire agreement between us on this subject. If a provision is held unenforceable, the rest stays in force. A failure to enforce a provision is not a waiver of it. Your shop may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Neither side is liable for delays caused by events beyond its reasonable control. Nothing here creates a partnership, joint venture, employment, or agency relationship.

20. Contact